Refund policy

We kindly ask that you choose carefully when purchasing.

We're a not‑for‑profit organisation, that doesn't currently have the resourcing to offer returns or exchanges. We put a lot of care into accurate descriptions, measurements and photos to help you choose confidently.

If you’re unhappy with your order, or believe an item was mischaracterised or has an undisclosed flaw, please contact our customer service team hello@hopeandlove.com.au we’d genuinely love to help.