FAQs
Frequently Asked Questions
Have a question? You’re in the right place.
We’ve gathered answers to some of the most common queries below. If you can’t find what you’re looking for, please don’t hesitate to get in touch.
Shop
What size should I choose?
If you’re looking at the size on the clothing tag, we recommend using it as a reference point only. Where possible, please refer to the original garment manufacturer’s size guide, as sizing can vary between brands and eras. We also include flat lay measurements on each listing to help you compare.
I live locally, do you accept clothing donations?
We do, but our capacity is limited. We’re always looking for good‑quality pieces that you’d happily pass on to a friend. Please contact us before donating so we can let you know whether we’re currently able to accept.
How are items curated?
Each piece is individually selected for quality, condition and wearability. We focus on effortless styles that work for real life, not fast trends.
Why shop Hope + Love instead of a traditional op shop or thrift store?
We do the curating for you. Instead of flicking through racks, you’ll find thoughtfully selected pieces organised into easy‑to‑browse collections. Less digging, more discovering.
Orders
Can I cancel or change my order?
Once an order has been placed, we’re unable to cancel or make changes as our small team processes orders quickly. Please double‑check your details before completing checkout.
Can I add another item to my order?
If your order hasn’t been shipped yet, get in touch as soon as possible and we’ll do our best to help — though we can’t guarantee changes once processing has begun.
My order details are incorrect. What should I do?
Please contact us straight away. While we can’t always make changes, we’ll assist where possible.
I didn’t receive an order confirmation email. What should I do?
First, take a quick look in your spam or junk folder, just in case it’s landed there. If you still can’t find it, please get in touch with us and we’ll happily check your order details for you.
Delivery
When will you post my order?
Orders are shipped via Australia Post within 2 business days of purchase.
When can I expect my order to be delivered?
Delivery timeframes vary depending on your location, but you’ll receive tracking details as soon as your order is dispatched.
Will I receive tracking information?
Yes, once your order is on its way, tracking details will be sent to your email.
I haven’t received my order. What should I do?
Please check your tracking first, then contact us if you need further assistance.
Returns
Do you offer returns?
We kindly ask that you choose carefully. As a small not‑for‑profit organisation, we don’t currently have the resourcing to offer returns.
My order hasn't met my expectations. What should I do?
If you believe an item was mischaracterised or has an undisclosed flaw, please contact our customer care team. We take great care with our listings and would love the chance to assist.
Impact
Do you give back to the local community?
Yes. Hope + Love is a not‑for‑profit initiative that supports Hopefield, helping fund people‑centred support for individuals and families navigating life’s challenges. Find out more on Hopefield's website.
How does shopping Hope+Love create impact?
Your purchase helps reduce textile waste and supports meaningful community work through Hopefield's services.
Hopefield is a not-for-profit organisation that provides services for people experiencing domestic and family violence, trauma, homelessness and mental health challenges.
Can I support Hopefield in other ways?
Yes, beyond shopping Hope+Love, support can include ongoing financial support through donations, community-led fundraising, or volunteering.
We’d love to have your support, please visit the Hopefield website to learn more.
How can I find out more about Hopefield?
We'd love to share more about Hopefield's mission with you. Visit the Hopefield website to find out more, or follow on Facebook and Instagram.